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Tuesday, 24 June 2014

We're On Holiday!

We're all taking a few days off to roll around in the Glastonbury mud. We'll only be gone for a few days, and all orders that come in over the weekend will be dispatched on Monday 30th June.

In the meantime, here are some answers to some typical questions you might need answering whilst we're away...

I've made an order. When will it be dispatched/received?
All orders received before 3pm on the 24th June, were dispatched before we left. Everything else after that point will wait until Monday to be sent out. After dispatch, UK deliveries will take 1-3 days (depending on the chosen delivery method) and international deliveries will take 3-7 days (depending on how far away you are).

I've made an order, but want to cancel before you dispatch it
That's fine, although we won't be able to sort out the refund until we're back in work on Monday. Please just email info@zoohood.co.uk with your request.

I want a refund/replacement for an order I've received
Again, that's fine, although we won't be able to sort things out until we're back in work on Monday. Please just email info@zoohood.co.uk with your request, and return the product to us if you wish. Please make sure the product is in perfect condition and include your order number (or name and address) noted somewhere on or in the parcel. Our return address is: Ekidna Ltd, C/O Big Box, Crowhurst Road, Brighton, BN1 8AF, UK.

I have a question about a product, or another question
Please email info@zoohood.co.uk and we will reply upon our return to the office.

If you want to offer us a payday loan, or help us with our PPI claims...
Great! We love getting these calls! Please use our emergency very important direct contact line by going here.